Our Commitment to
Fair & Transparent Refunds

Refund Policy Overview

At Medrotic, we strive to provide exceptional healthcare services and ensure complete satisfaction for all our users. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for services rendered through our platform.

We understand that circumstances may change, and we are committed to handling all refund requests fairly and promptly. Please review this policy carefully to understand your rights and the procedures involved.

Eligibility for Refunds

Refund eligibility depends on the type of service, the timing of the request, and the specific circumstances involved. The following conditions generally apply to refund requests:

• Appointments cancelled at least 24 hours before the scheduled time are eligible for a full refund
• Appointments cancelled within 24 hours of the scheduled time may be subject to a cancellation fee
• Technical issues on our end that prevent service delivery qualify for a full refund
• Subscription services may be refunded on a pro-rata basis within the first 14 days
• Services already rendered in full are generally not eligible for refunds

How to Request a Refund

To initiate a refund request, please follow the steps below. Our support team is available to assist you throughout the process and ensure timely resolution of your request.

• Contact our support team via email at support@medrotic.com or through the in-platform support chat
• Provide your booking reference number, account details, and the reason for the refund request
• Our team will review your request within 3–5 business days and notify you of the outcome
• Approved refunds will be processed to the original payment method within 7–10 business days

Subscription Refunds

For subscription-based services, refunds are available within the first 14 days of the billing cycle. After this period, cancellations will take effect at the end of the current billing period, and no partial refunds will be issued. Users can cancel their subscriptions at any time through their account settings.

Non-Refundable Services

Certain services and fees are non-refundable. Please review the following list before making a purchase or booking:

• Completed consultations and medical services that have been fully delivered
• Administrative and processing fees associated with bookings or account setup
• Services purchased during promotional offers or with applied discount codes, unless stated otherwise
• No-show appointments where the user failed to attend without prior cancellation

Disputes and Escalation

If you are unsatisfied with the outcome of your refund request, you may escalate the matter by contacting our customer relations team. We are committed to resolving all disputes amicably and will work with you to reach a fair resolution. Escalated cases are typically reviewed within 10 business days.

Refund Payment Methods

Refunds are processed to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider. Credit and debit card refunds typically appear within 7–10 business days, while bank transfers may take up to 14 business days.

Changes to This Policy

Medrotic reserves the right to update this Refund Policy at any time. Changes will be communicated through the platform and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.